TanCare App Privacy Policy

We as Tancare are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TanCare mobile application. By using the TanCare app, you agree to the collection and use of information in accordance with this policy.

We use the collected information for the following purposes:

• To provide and maintain the TanCare certification services
• To facilitate communication between health facilities, assessors, and quality advisors
• To process and track certification applications and assessments
• To improve app functionality and user experience
• To comply with legal obligations and regulatory requirements
• To send important updates about certification status and policy changes
• To ensure security and prevent fraud or unauthorized access

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We may share your information with:

• Ministry of Health (MoH): For regulatory compliance and national health data reporting
• PHAB and SafeCare: Our certification partners for accreditation purposes
• Authorized Assessors: Certified professionals conducting facility evaluations
• Quality Advisors: Professionals providing guidance to health facilities
• Legal Authorities: When required by law or to protect rights and safety

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

You have the right to:

• Access and review your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of non-essential communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@tancare.tz

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Certification records are maintained in accordance with Tanzania Ministry of Health regulations.

Children's Privacy

The TanCare app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: